Customer Billing Specialist

100% Remote role in the Philippines

Why Qwilr

At Qwilr, we're doing something new...

We're building a platform to creates sales experiences that drives revenue. We do this by making it easy to create beautiful, interactive collateral with analytics on what buyers are interacting with, payments, e-sign, easy integration into your CRM, and all the other functionality you wish your old PDF documents had. We have made a beautiful product that solves a real market need, and that in turn has made us a strong business with a multi-million dollar ARR, consistent growth and incredibly low churn. It's now time for us to scale this growth and we want you to come and be part of it.

About the Role

We’re looking for a detail-oriented and reliable Customer Billing Specialist to join us on a 6-month maternity leave cover contract, with the potential to extend. You’ll play a key part in ensuring our customers have a smooth, accurate, and delightful billing experience. You’ll work cross-functionally with our Sales, Customer Success, Support, and Finance teams to manage everything from invoicing to payments to vendor forms. If you’re passionate about systems, love making sense of numbers, and are comfortable working autonomously, we’d love to hear from you!

Note: You must be based in the Philippines to apply for this role & be set up to work as an independent contractor/freelancer.

What you'll do

Manage Stripe operations: create new customers and subscriptions, issue invoices, handle disputes, and monitor unusual activity.
Set up and maintain Chargebee records: assist Customer Success Managers with renewals, support Account Executives with new customer setups, and enable direct debit payment arrangements.
Oversee Accounts Receivable: generate weekly reports, track outstanding invoices, and collaborate with CSMs to follow up with overdue customers.
Monitor and report on AR to support weekly cash flow analysis.
Provide timely and thoughtful responses to customer queries via the billing inbox.
Take ownership of the Billing Slack channel, helping resolve complex billing-related support cases with the Support Team.
Draft and submit vendor forms when required by customers.
Reconcile Hubspot closed-won deals: ensure all deals are properly billed via invoice or Stripe and follow up on missing setups.
Keep ChartMogul in sync: ensure all new, expanded, and renewing customers are reflected correctly.

About you...

You have excellent command of English. Strong written and verbal communication skills, we primarily operate in English, so fluency is required.
You have experience in billing, accounts receivable, or finance operations, ideally in a SaaS or tech environment.
You're familiar with Stripe, Chargebee, and Hubspot (or similar tools) and confident navigating them.
You’re detail-oriented and have strong organizational skills; nothing slips through the cracks!
You’re a clear and empathetic communicator, especially in writing.
You thrive in a remote, asynchronous environment and are comfortable taking initiative.
You enjoy working with cross-functional teams, including Sales, Customer Success, and Support.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other folks in minority groups tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. You can find more about diversity and inclusion at Qwilr here.

Perks

100% remote role within the Philippines (timezone GMT+8)
6 month fixed term contract (with possible extension)
Amazing company-wide retreats every year (in Australia!)
Budget for work setup, further education, conferences and books
Parent-friendly, and support for flexible working arrangements
But, the real benefit is that at Qwilr you'll get to do challenging, rewarding work with smart and dedicated teammates