Customer Success Manager
(Remote role, West Coast USA hours)
We're combining the best of documents with the best of the web.
At Qwilr we are reimagining the way businesses communicate with their clients.
We help anyone create beautiful, intuitive sales and marketing documents as web pages that look impressive and integrate seamlessly with their business (like this one!).
Our mission is to build the most effective way for customer-facing teams to communicate on the web - simply, creatively and efficiently. We make design and technology easy and enjoyable to use, so our customers can always represent their best professional self.
Customer Success Manager
We are looking for a Customer Success Manager (CSM) to proactively support Qwilr's enterprise customers. You will be their main point of contact and manage our relationships right from the point of onboarding. Our goal is to have a long and meaningful relationship with all of our customers. We want them to have an excellent time with Qwilr the product, and Qwilr the company.
The day-to-day of this involves:
As Qwilr's second Customer Success hire, you will have the opportunity to work closely with our founders, our Customer Success Lead, and other important stakeholders like our Sales and Product teams.
This role is remote, and we're looking for someone who can work during U.S. Pacific time.
You have at least 2 years of customer success experience in a SaaS or software company
You have a basic understanding of HTML/CSS, and a working knowledge of APIs to be able to discuss technical terms with non-technical people
You love working with customers, especially over phone or video
You enjoy solving problems and have success stories to share
Asking powerful questions that lead you to the heart of the customer's needs is your super power
Working in a remote environment is familiar and comfortable to you
You are a self-starter, and you're driven and passionate about working in technology
You write and speak clearly with empathy, leaving customers feeling heard, engaged, and empowered
Who is Qwilr?
We have thousands of customers, from over 50 countries, millions of dollars in revenue, and an NPS consistently over 50.
We're a team of 35 wonderful humans, headquartered in Sydney - with remote teams in the US, Asia & Europe. We have fantastic company retreats each year.
We're also very well funded by world class venture capital.
But, the real benefit is that at Qwilr you'll get to do challenging, rewarding work with smart and dedicated teammates.
How we go about our business